How can we help you?

Yes, from 300 € in mainland France, Andorra, and Monaco for free delivery to a collection point

Internationally, free shipping applies from 500€.

Below these amounts, fees are displayed in the cart before payment.

For more information on delivery, click here!

Our jewelry is carefully handcrafted by a small team of artisans. Depending on current demand and the size of your order, manufacturing typically takes between 1 and 5 days.

Due to the entirely handcrafted nature of our work, we cannot speed up the process without compromising quality. Each piece requires time to be crafted with the precision it deserves.

Delivery times vary depending on the shipping method you have selected.

For deliveries in France.

Once your order has been manufactured, delivery takes between 24 hours and 4 working days, depending on the shipping method chosen. Available delivery methods: Chronopost (express delivery within 24 hours) - Colissimo Point Relais (delivery within 2 to 4 working days) - Colissimo home delivery (delivery within 2 to 4 working days)

For international deliveries.

Once your order has been manufactured in our workshop, delivery takes between 2 to 10 days with Colissimo.

A tracking number will be sent to you by email upon shipment. You can also track your package from your customer account, under the Orders section. If you have not received tracking within 5 days, please contact us.

To track the progress of your order, go to the dedicated page

Yes. You have 14 working days from the delivery date to change your mind and request a refund.

The order must be returned intact, unworn or unused, in its original packaging.

You are responsible for the cost of returning your order, except in the case of a non-compliant product.

For hygiene reasons, earrings with fastenings for pierced ears (studs, sleepers, and hoops) cannot be exchanged or refunded, except in the case of a manufacturing defect. Clip-on earrings are not affected by this policy.

Personalised or custom-made products are also non-refundable.

No, we do not process exchanges. Please return the jewelry under the withdrawal conditions, we will refund you, and you can place a new order for the desired model.

In our workshop in Rennes, Brittany, handmade since 1992. No step is outsourced or delocalized. Ciléa Paris is certified as a Living Heritage Company (Entreprise du Patrimoine Vivant), a certification from the French State.

A pre-ordered item is designed based on demand: the number of orders received determines the quantity to be produced. This approach is part of a commitment to responsible production, avoiding waste while adapting to your expectations. You thus actively participate in a more environmentally friendly manufacturing process.

When you place a pre-order, the date mentioned on the product page corresponds to the start of manufacturing and shipping of the items. These shipments are made gradually over several days, depending on the total volume of orders.

For ecological reasons, we have chosen to group shipments: if your order includes other items that are not pre-ordered, it will be shipped in its entirety on the latest delivery date, in order to limit the number of packages and reduce our carbon footprint.

Yes, within one hour of validation, by writing to us at bonjour@cileabijoux.com. After this time, manufacturing begins, and the order can no longer be modified. The right of withdrawal remains applicable upon receipt.

Please write to us within 5 days at bonjour@cileabijoux.com with a photo of the jewelry received and your order number. We will arrange the return at our expense and send you the correct item as soon as possible.

First, check the tracking: carriers sometimes redirect a package to a nearby pickup point when the original one is full. If the tracking does not indicate this, write to us with your order number, and we will open an investigation with the carrier.

Yes for France. No additional fees are charged after payment. For other destinations, taxes or customs duties may be claimed upon delivery by local authorities: see the next question.

You will not have anything to pay upon delivery if you reside in the following areas:

• France: Including mainland France, Monaco, Andorra, and all
• French Overseas Departments and Regions (DROM) (Guadeloupe, French Guiana, Martinique, Mayotte, Reunion).
• European Union: All EU member countries.
• Switzerland: Import taxes and customs clearance fees are prepaid by us.
• United Kingdom: Despite Brexit, we manage all taxes for you.
• North America: United States and Canada.
• Specific Zones: Saint Barthélemy and Saint Martin.

When you confirm your cart, the total amount already includes all applicable taxes for your country. We digitally transmit this information to the carrier. If a carrier mistakenly requests fees from you for these destinations, do not pay and immediately contact our customer service.

Note for other countries: For destinations not listed above, local taxes and customs duties may be applied by the authorities of your country and remain your responsibility.

Yes, it is available here!

Yes, each piece is packaged either in a pouch or in an engraved box depending on the item ordered.

In Emaline, a hand-enameled resin developed by Stéphane Ravel and exclusive to Ciléa Paris. The fasteners and supports are made of brass gilded with fine gold or silver-plated.

Emaline is a hand-enameled resin, created by Stéphane Ravel in 1992 and manufactured only in our workshop in Rennes. Lightweight, resistant, available in more than 90 colors. The process remains secret.

No, never. Our jewellery is handcrafted in France, in small batches; their price reflects the real work of our artisans all year round. To sell them at a discount would be to say that this price was overestimated the rest of the time.

Yes, on some models: engraving of a word, choice of colours. The possibilities and lead times are detailed on our Personalisation page. For a completely new creation, see our custom-made service.

Yes, free of charge and for life, on all our pieces, regardless of their age. Send us a photo to bonjour@cileabijoux.com. We will tell you what is repairable and arrange for its return to the workshop in Rennes. Only the shipping costs for the round trip remain at your expense.

With a dry microfiber cloth, and nothing else. Emaline cannot withstand water, alcohol, or solvents. Our care guide details the method material by material.

Yes. Remove your jewelry before showering, swimming, or going in the sea.

Yes, regardless of its age and even if you didn't buy it from us. Repairs are free for life. Send us a photo, and we'll tell you what's possible.

Older pieces do not bear our workshop's hallmark. In this case, please send us a photo by email so we can confirm the authenticity of the piece.

At our retailers in France and abroad. Feel free to contact us to find out if one of them is near your home.

No. Emaline is very light. Our earrings weigh between 2 and 15 grams, compared to several tens of grams for a metal piece of equivalent size. The exact weight is listed on each product page.

Yes. The reduced weight limits the pull on the earlobe, and the brass used is hypoallergenic. We also offer clip-on models for unpierced ears.

No, our jewelry is not made of nickel.

Yes. We offer clips for non-pierced or pierced ears, on a large number of our models. The dedicated collection is accessible from the Jewelry menu.

To create your account, nothing could be simpler: go to our website, click on the “Account” tab located at the top right, then select “Create an account”. Follow the steps to enter your information and take full advantage of your personalized space.

To delete your account, contact us via the contact form below.

It's a certification awarded by the French State to companies with rare artisan know-how. It is obtained through an audit and renewed every five years. Ciléa Paris has held it since 2019.

Yes and no. Each piece is handcrafted in small batches, so there are indeed slight variations from one piece to another. We also offer a few truly unique pieces identified as such.

Yes. We work with boutiques, concept stores, and museum shops in France and internationally. You can fill out this form to receive our conditions and professional catalog.